Making a complaint

Our Commitment to Great Customer Service: CORGI HomePlan will always aim to do their best but unfortunately there may be times when things go wrong.

If you have a complaint, please contact CORGI HomePlan:

By telephone: 0800 085 0845 (free from the UK, business phones may be charged)

By email: customercare@corgihomeplan.co.uk

By post: CORGI HomePlan, 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX.

We aim to get back to you as soon as possible to acknowledge your complaint. We’ve got up to 8 weeks to make a decision but we’ll keep you updated on the progress. If you remain unhappy with our response to your complaint, you can ask Utilities ADR to offer a dispute resolution service

If you purchased a product or service online, you also have the option to visit the European Commission’s online dispute resolution platform which will help route your query or concern to CORGI HomePlan and/or the relevant ombudsman.

Your CORGI HomePlan policy is arranged and administered by CORGI HomePlan Ltd, a firm authorised and regulated by the Financial Conduct Authority under firm reference number 824122 to carry on insurance distribution. CORGI HomePlan Ltd is registered in Scotland (Company No. SC358475). Registered Office: 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX.

The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.

CORGI HomePlan Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd