Last updated: August 2023
Our customers are at the centre of everything we do at CORGI HomePlan. So as well as providing you with great value and excellent service, we’re committed to protecting your privacy.
1. Our Contact Details
4. Dealing with your personal information
4.1. Collecting your personal information
4.2. Using your personal information
4.3. Disclosing your personal information
4.4. Protecting your personal information
4.5. How long we’ll use your personal information
4.6. Your legal rights
5.1. What are cookies
6. Personal data processing activities we carry out
Our Data Protection Officer (DPO) can be contacted using the details shown below.
If you have any questions about the way we handle your personal information, please get in touch and we’ll do our best to help you:
Email: [email protected]
Write to us at: Data Protection Officer, Temple Quay, Temple Quay, 1 Rivergate, Redcliffe, Bristol BS1 6ED
If you have any data protection complaints, you’re able to contact the Information Commissioner's Office (ICO) (www.ico.org.uk). We’d like to try and help with any concerns you may have before you contact the ICO, so please get in touch with us in the first instance.
We’ll collect certain personal information from you when you use our website, write to us or call.
What will we collect?
We collect certain personal information from you, which is any information which might identify you. It does not include data where the identity has been removed (anonymous data).
The information we collect includes:
We also use aggregated data, in order to improve our operations and ensure we are providing you with the best service possible. All aggregated data is anonymised and doesn’t reveal your identity.
It’s really important that the personal data we hold about you is up to date so please let us know if your personal data changes at any time.
When will we collect it?
We (and our agents) collect certain personal information from and about you during your sign-up journey and when you get in contact with us or use our website or as part of providing our services to you.
We may also monitor and record any communications we have with you, including phone calls and emails, to make sure we are providing an excellent service to our customers.
We’ll only use your personal information where we’re allowed to by law. Generally, this will be under one or more of the following circumstances:
We’ll contact you by the method we’ve agreed with you.
We might send you marketing information we think you’d be interested in, about CORGI HomePlan or other companies in the OVO Group, and about our partners. We’ll only do this when we have a legal justification for doing so. The information could be by email, letter, phone, or SMS. If you’ve opted out of receiving direct marketing from us, we won't send you any.
If you choose to be contacted by CORGI HomePlan and/or the OVO Group, we might use your personal and account information (including contact details, and data about your usage and profile) to tell you about exciting new products and services from CORGI HomePlan and the OVO Group.
We might also use any personal data you’ve shared with us to show you digital adverts on social media, search engine results pages, or other websites. You can opt out of this advertising on the relevant platform (for example, by blocking cookies or clicking the relevant "no/reject" button on the app).
If you want to change your marketing preferences, you can let us know using the details at the top of this page. If you opt out of receiving marketing from us, we might share your personal data, including your updated preferences, with third parties, such as our marketing agencies. This is to make sure you don’t receive any marketing from those third parties.
We’ll delete your details if you ask us to, but we’ll keep a record of your contact details (name, address and email) on our “Do not contact” register to make sure we don’t contact you in future. If you take part in any of our "Refer a friend" offers, you agree that you’ll only contact anyone who’s interested in hearing about our services and wants to benefit from the offer. We won’t contact anyone you’ve sent a referral offer to unless they contact us. Finally, if you decide to leave us, we might market our products and services to you after you’ve left, for up to one year. You can opt out of this at any time, either by updating your preferences, contacting us, or following the link in the email or SMS that you receive.
We may allow the following types of organisations to use personal information we hold about you for the purposes set out in section 6 below, including:
Our third parties who only process data on our behalf won’t use your personal data for their own purposes and we only permit them to use it in accordance with our instructions and the law.
Sometimes the organisations listed above may be outside the European Economic Area (EEA), so we may pass your personal information to countries that do not have the same standards or protection for personal information as the UK. If we, our agents or our service providers do this, we’ll always make sure that these organisations adequately secure your personal information.
If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances) and we have your explicit consent to do so, we may record and share this information with trade professionals (those who carry out repairs and servicing) to allow us to provide priority service.
We follow strict security procedures to protect your personal information. This includes following certain guidelines (for example, checking your identity when you phone us).
We strongly recommend that you do not disclose any CORGI HomePlan login details (where we have supplied these to you) to anyone.
From time to time, our website may provide hypertext links to sites which are created by individuals and companies outside of CORGI HomePlan. We do this if the site is relevant to the topic you’re reading about. Whilst we always try to check that the content of these sites is suitable, we cannot take any responsibility for the practices of the companies who publish the sites that we link to, or the accuracy or relevance of the content on them.
We’ll only retain your personal information for as long as necessary for the reason we collected it, including for any legal requirements we have to comply with.
When deciding on how long to retain your personal information for, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal requirements. Details of retention periods for different aspects of your personal information are available in our retention policy which you can request by contacting us.
In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) and use this indefinitely, without further notice.
You have various rights in relation to your personal information. These rights are as follows:
To exercise your rights in relation to your personal information, please contact us via the addresses shown in Section 1 Our contact details.
You are able to exercise your rights free of charge, but if you make unfounded, repetitive or excessive requests, we may charge you to carry these out or refuse to act on such requests.
We’ll try to respond to all requests within one month. If your request is complex or if you make lots of requests, we may extend our time to respond – if this is the case, we’ll let you know.
We (and our agents) may use your personal information to:
|Activity||Type of data||Lawful basis|
Provide our services to you, including:
Carry out internal processes related to providing our services to you
Contact you to see if you would like any help if you’ve started but not finished the sign-up journey or have requested a quote from us
Necessary for us to run our business (to grow our business and provide assistance to you)
Provide you with incentives or run a loyalty scheme
Send information to you about goods or services that may be of interest to you
Create internal reports or profiles to analyse information for forecasting and marketing purposes
Necessary for us to run our business (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Contact you for suggestions on how we can improve the way we provide our services to you (e.g., we may ask you to complete a survey)
Necessary for us to run our business (to study how customers use our products/services and to ensure we provide you with the highest level of service)
Help train our staff, including using your calls and emails as part of our quality monitoring and training processes
Necessary for us to run our business (in order to train our staff to provide you with the highest level of service)
Using data analytics to improve our website, products/services, marketing, customer relationships and experiences Cancellation by you after the first 14 days
Necessary for us to run our business (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To administer and protect our business and to manage and protect our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)