Your CORGI HomePlan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
What if I already have a home emergency plan elsewhere?
You should be able to cancel and switch to CORGI HomePlan. For more information, please call our sales team on 0330 102 8256.
Am I tied into a contract?
If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium paid for the current policy period with no charges.
You are free to leave us at any time, however cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
Are there any callout or excess charges?
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess charges except in the following circumstances where included in your cover:
If you have selected our Complete plan without a £60 fixed excess charge, you will be required to pay excess charges in the following circumstances:
External drains callouts - £50 excess
Taps and toilets callouts - £50 excess.
Please call our sales team on 0330 102 8256 for more details.
If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge is not refundable and does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout.
There is no callout charge for your annual boiler service.
What are your response times?
In the event of an emergency (an uncontrolled water leak), we aim to have someone contact you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 1pm or within 24 hours of your call.
In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)
When will my boiler be serviced?
Our boiler services usually take place between March and October. When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for. When your service is due, an engineer will be in contact to fix a date and time that suits you.