The most frequently asked questions about CORGI HomePlan cover.
When does my cover start?

Your CORGI HomePlan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.

What if I already have a home emergency plan elsewhere?

You should be able to cancel and switch to CORGI HomePlan. For more information, please call our sales team on 0330 102 8256.

Am I tied into a contract?

If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.

Are there any callout or excess charges?

If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess charges, with one exception. If you have selected our Complete plan without a £60 fixed excess charge, you will be required to pay excess charges in the following circumstances:

  • External drains callouts - £50 excess
  • Taps and toilets callouts - £50 excess.

If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge is not refundable and does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout.

There is no callout charge for your annual boiler service.

What are your response times?

In the event of an emergency (an uncontrolled water leak), we aim to have someone contact you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 1pm or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999 (FREEPHONE)

When will my boiler be serviced?

Our boiler services usually take place between March and October. When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for. When your service is due, an engineer will be in contact to fix a date and time that suits you.

Can I pay annually?

Sorry, an annual payment option is not available.

What locations do you cover?

We cover the majority of mainland UK. However, some remote areas (e.g. parts of the Scottish Highlands) may not be covered. If you are unsure, please contact us on 0800 085 0845.

Do you provide Landlords/Buy-to-let cover?

No at present.

What are the claims limits?

The claims limits are as follows:

  • Central Heating Boiler and Central Heating System – A combined limit of £2000 per claim. Please note, Central Heating Boiler cover claims are limited to £300 per claim in the first three months of cover when taking out your very first policy.
  • Plumbing and electrics – £2000 per claim.

Where included in your policy the limits are as follows:

  • External drains - £2000 per claim.
  • Taps and Toilets - £2000 per claim.
  • Water Supply Pipes - £2000 per claim.
  • Gas Supply pipes - £2000 per claim.
  • Internal Drains - £2000 per claim for policies taken out after 26th September 2018. £1000 per claim for policies prior

Boiler replacement

  • If boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we will pay up to £2,500 for the boiler replacement
  • If your boiler is 7 years old or more but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we will pay a contribution of £400 towards the boiler replacement
  • We will not replace a boiler which is deemed beyond economical repair during the first 6 months following the Initial Policy Start Date.

For further information, please refer to the full policy terms and conditions.

What type of properties do you cover?

We cover all types of houses and flats.

Once I’ve signed up what happens next?

Once you have signed up successfully, full details of your cover will be sent to you by post or email (depending on your preference). Your personal policy schedule and policy booklet will be included providing all the details you need to know about your policy cover.

Do you employ your own engineers?

No, we've a network of independent engineers that provide our services to our customers. Local engineers can be great, if you get the right one. We’ve helped take those risks away by making sure every local engineer in the CORGI HomePlan network is vetted rigorously. Our network helps us deliver our best possible service and faster callout times. Our call centres are open 24 hours a day, 7 days a week.

Can I get a morning/afternoon appointment?

Of course, our local engineer will contact you and arrange a convenient appointment time.

What will happen to the price after the first year?

Your price is fixed for the first 12 months – even in the event of a claim. Any price increase for the subsequent year will be communicated prior to the renewal date. We endeavour to keep our prices as low as possible for our existing customers as well as new ones. Certain promotional offers may have extended fixed price period.

I have received a promotional offer. Can I sign up online?

Yes, simply enter the promotional code you received in the letter into the “Have you received CORGI HomePlan mail?” box and follow the on screen prompts. If you have any problems or questions, please call our sales team on 0800 085 0845.

I’m not clear about the differences between the promotional offer and your standard products?

Our seasonal offers are unique invitations to carefully selected individuals. We strive to provide sufficient details in our promotional literature, however recipients are encouraged to call our sales team on 0800 085 0845 to answer any questions you may have.

What type of boiler and heating systems do you cover?

We cover domestic central heating boilers supplied by mains gas. We cover 95% of all domestic boiler brands and models. If in doubt, please call us on 0800 085 0845.

We also cover radiators and heating controls supplied by domestic mains gas boilers.

We do not cover:

• LPG, Oil fired, solid fuel or electric boilers and heating systems.
• Back boilers or dual purpose boilers such as AGA or Rayburn.
• Central heating and/or controls specifically designed for piped or electric underfloor systems.

Can't find an answer?

Get in touch with our customer support team who will be able to help you.