Contact us


Request an engineer

An easy way to give us all the details we need to log your repair. Our engineer will aim to phone you the same day, but jobs logged after 1pm might take longer.
If you need your boiler serviced please give us a call.


All Enquiries

0330 102 8256
  • 24 hour emergency helpline
    choose Option 1
  • Service appointments
    choose Option 2
  • Policy queries
    choose Option 3
Can you smell gas?

If yes, please call the National Gas Emergency Service Immediately

0800 111 999

Making a complaint

We will always aim to do our best but unfortunately there may be times when things go wrong. If for any reason, we have not met your expectations we have a team at our UK based call centre that will be able to assist you quickly. Customer Relations line: 0800 032 0657.

You can view details of all our complaints contact details here.

Our complaints data summary can be viewed here. It has been published in accordance with the guidelines from the Financial Conduct Authority.

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Are you an Engineer?

If you’re an engineer looking to work with us, find out more here.