Contact us

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All Enquiries

0808 231 3863
  • 24 hour emergency helpline
    choose Option 1
  • Service appointments
    choose Option 2
  • Policy queries
    choose Option 3
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Can you smell gas?

If yes, please call the National Gas Emergency Service Immediately

0800 111 999

Making a complaint

We will always aim to do our best but unfortunately there may be times when things go wrong. If for any reason, we have not met your expectations we have a team at our UK based call centre that will be able to assist you quickly. Customer care line: 0800 085 0845 (Option3).

You can view details of all our complaints contact details by clicking one of the links below.

Annual boiler service complaintsAll other complaints

Our complaints data summary can be viewed here. It has been published in accordance with the guidelines from the Financial Conduct Authority.

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Are you an Engineer?

If you’re an engineer looking to work with us, find out more here.

Connect with our head office

CORGI HomePlan Ltd.

  • 1 Masterton Park
  • South Castle Drive
  • Dunfermline
  • KY11 8NX

Your CORGI HomePlan policy is arranged and administered by CORGI HomePlan Ltd, a firm authorised and regulated by the Financial Conduct Authority under firm reference number 824122 to carry on insurance distribution. CORGI HomePlan Ltd is registered in Scotland (Company No. SC358475). Registered Office: 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX.

The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.

CORGI HomePlan Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd