Complaint

Any feedback from our customers is always valued and duly noted. We aim to get back to you as soon as possible to acknowledge your complaint. We've got up to 8 weeks to make a decision but we'll keep you updated on the progress

Please pick up the phone and talk to us on 0800 085 0845 (Option 3), but if you would prefer to send an email or letter our contact details below.

Write to us:

By email: customercare@corgihomeplan.co.uk

By post: CORGI HomePlan Ltd. 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX

In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to Financial Ombudsman Service (FOS).

The contact details for the FOS are:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone: 0800 023 4567 E-mail: complaint.info@financial-ombudsman.org.uk

The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk

If you purchased a product or service online, you also have the option to visit the European Commission’s online dispute resolution platform which will help route your query or concern to CORGI HomePlan and/or the relevant ombudsman.

Your CORGI HomePlan policy is arranged and administered by CORGI HomePlan Ltd, a firm authorised and regulated by the Financial Conduct Authority under firm reference number 824122 to carry on insurance distribution. CORGI HomePlan Ltd is registered in Scotland (Company No. SC358475). Registered Office: 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX.

The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.

CORGI HomePlan Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd