Coronavirus update and FAQs

The safety of our customers, engineers and staff is our highest priority. Our call centre is currently receiving high volumes of calls and we anticipate it could take you longer to get through to us whilst we work hard to prioritise vulnerable customers and emergencies.
Updated 14th January 2021
Can I still make a claim?
How are we keeping our customers safe?
I’m due my annual service, will this still go ahead?
What if I have an emergency?
What are we doing to help vulnerable customers during coronavirus?
What if I have COVID19 and have a problem?
I'm worried about being able to pay for my CORGI HomePlan Boiler and Home Emergency cover due to coronavirus. What can I do?
Where can I go to get more help if I’m struggling with my energy because of the coronavirus?

Can't find an answer?

Get in touch with our customer support team who will be to help you.

Your CORGI HomePlan policy is arranged and administered by CORGI HomePlan Ltd, a firm authorised and regulated by the Financial Conduct Authority under firm reference number 824122 to carry on insurance distribution. CORGI HomePlan Ltd is registered in Scotland (Company No. SC358475). Registered Office: 1 Masterton Park, South Castle Drive, Dunfermline, KY11 8NX.

The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.

CORGI HomePlan Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd